Springleaf Financial Services

Vision and values

Vision

We will build the Springleaf name into the most respected and recognized provider of loan and retail products in the markets we serve.

We will leverage our heritage to build a first-class organization that will stand the test of time.

Core Values

People are our most important asset - our employees are a group of experienced and dedicated people who are active in the community, and encouraged to use personal initiative, exercise sound judgment, and take well-reasoned risks.

Fair, honest, respectful behavior - our employees exhibit integrity and honorable behavior at all times; we treat customers as people, not numbers; we have a commitment to compliance.

Open communication - we say what we mean, and do what we say; feedback is encouraged at all levels of the organization; we maintain open and honest communications with customers at all times; we openly identify problems.

Performance based culture - our employees have a relentless and unwavering drive to succeed; we lead by example, set high standards, and are accountable for results; we see problems as opportunities, not obstacles.

Outstanding customer service - our employees strive to understand each customer's situation and needs; we make the right loan for the customer and the company; we work with the customer's schedule, not our schedule; we provide personal, local service and maintain customer relationships through good and bad times.