We will build the Springleaf name into the most respected and recognized provider of loan and retail products in the markets we serve.
We will leverage our heritage to build a first-class organization that will stand the test of time.
People are our most important asset - our employees are a group of experienced and dedicated people who are active in the community, and encouraged to use personal initiative, exercise sound judgment, and take well-reasoned risks.
Fair, honest, respectful behavior - our employees exhibit integrity and honorable behavior at all times; we treat customers as people, not numbers; we have a commitment to compliance.
Open communication - we say what we mean, and do what we say; feedback is encouraged at all levels of the organization; we maintain open and honest communications with customers at all times; we openly identify problems.
Performance based culture - our employees have a relentless and unwavering drive to succeed; we lead by example, set high standards, and are accountable for results; we see problems as opportunities, not obstacles.
Outstanding customer service - our employees strive to understand each customer's situation and needs; we make the right loan for the customer and the company; we work with the customer's schedule, not our schedule; we provide personal, local service and maintain customer relationships through good and bad times.